• Customer stories
  • Healthcare
Better customer experiences pay off big for a premier healthcare benefit management company

A large pharmacy benefit management organization, implemented Logi-Serve's Sales and Service Excellence assessment to help them identify top applicants for their Patient Care Advocate (PCA) position. The competency profile of top performing PCAs was used to establish a custom assessment benchmark for the position. The resulting benchmark identified representatives who were more likely to retain business and inspire new business.

Customer

A Fortune 50 Healthcare Benefit Management Company.

Challenge

The client needed an assessment to attract and identify Patient Care Advocates who have the requisite competencies to handle service inquiries from various healthcare stakeholders regarding pharmacy benefits. PCAs also assist members in understanding and maximizing the use of their pharmacy distribution program.

Solution

The client implemented Logi-Serve’s Sales and Service Excellence assessment to identify top applicants for their Patient Care Advocate (PCA) position.The assessment identified representatives who were more likely to retain business and inspire new business.

Results

PCAs who scored high on the calibrated assessment were more likely than low scorers to encourage repeat business (72% vs. 60%). High scoring PCAs were more likely to inspire new business from customer referrals (70% vs. 57%). Using the assessment in the hiring process improve the PCA workforce could enhance customer retention by 1.7% and increase annual revenue by as much as $7.3 million.
 

Enterprise assessment suite

Smarter assessments that predict performance and improve outcomes

Logi-Serve’s employee assessment platform provides a comprehensive suite of tools that identity the best candidates, maximize employee performance, and improve business outcomes.

Learn more
Realistic Job Preview

Job previews that target candidates and improve your recruitment efficiency

Logi-Serve’s Realistic Job Preview enriches standard job postings with an interactive preview of open positions. It informs job seekers and collects actionable data for employers to refine their recruitment strategies.

Learn more

Logi-Serve helps companies improve critical business outcomes

Customer Testimonial
Jeff Christofis Vice President, Kelly Services Logi-Serve has embraced the latest concepts in behavioral screening and their methodology is cutting edge.
Customer Testimonial
JoAnne Kruse Chief Human Resources Officer, American Express Global Business Travel Logi-Serve has taken assessment science to a new level of insight.
Customer Testimonial
Pablo Vaquero Quality Manager Ford Iberia There’s simply no replacement for positive, engaged service employees. The trick is finding employees that can perform quality customer minded service.
Our Customers